Few career paths begin with running a magic show business as a 12-year-old boy and culminate in becoming one of the leading customer service authors and speakers. That’s the fascinating journey of Shep Hyken, who tells us about the simple, yet powerful, things he learned in his formative years, and how this shaped his standing as one of the foremost customer service experts.

As a bestselling author, motivational speaker and instructor at Shepard Virtual Training, Shep has helped improve the customer experience of large and small businesses around the world.

Enjoy the interview and feel free to ask Shep your customer experience questions the comments below…

Why did Shep choose customer service?

How did he get his first clients?

What is your definition of customer service?

How do you make customer service more publicly visible?

When’s the right time to ask for a review?

How to raise your NPS?

What business tools do you use?

Tell us one of your recent experiences with great customer service

Why do companies keep doing customer service wrong?

Do you have an example of customer service as culture?

How do you hire the right people for your company?

What do you personally look for in a new hire?

What are some apps used by your team?

Why do you use 8×8 as your VoIP solution?

8x8 VoIP technology for business call centers

What can we look forward too in the future of customer service?

What are your thoughts on customer service through video chat?

What’s coming up for Shep?

If you loved this podcast, follow Shep Hyken on Twitter @Hyken for more ideas on how to improve your own customer experience.