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Sending out an SOS: text messaging tips for businesses to improve employee communication

From the recruiting process to communicating about the office Christmas party, text messaging is being used by employers to relay different kinds of information to their teams.

There are good reasons why text works well in the office. It’s fast and convenient and can speed up the processes in your work environment. It’s ideal for emergency situations and for staying in touch with field staff.  Texting also provides a written form of communication that can be referenced later and helps avoid misunderstandings.

Here are some text messaging tips for businesses to enable successful employee communication:

1. Emergency situations

The open rates of SMS are phenomenal at 98% and 91% of messages are read within three minutes of being sent. It’s difficult to find another communication channel that’s as effective for urgent messaging as SMS. There are many different kinds of emergency situations that texting can be used to help communicate:

The SMS program proved useful in being able to send messages to team members who didn’t have access to internet. 62% of respondents to a poll about the messaging program reported that they found the texts very relevant and helpful.

2. Remote workers and field staff

Text messaging can be an effective method of communication for remote workers and field staff. Whether your employee is entirely remote or they check in on site every morning before going out into the field, text can work well for the following reasons:

3. Remember about day-to-day communication

SMS can be used to alert employees to a variety of daily office stuff:

Benefits of text messages for employers:

It can also provide distracting background noise when you’re trying to talk to clients and partners on the phone. Texting is a silent yet perceptible form of communication.

If you need to improve communication efficiency in the workplace, take a closer look at these text messaging tips for businesses as they could be just the tool you’re looking for.

What are your text messaging tips for businesses?

If you’ve got any text messaging tips for businesses, let us know in the comments below. If you’re looking for employee communication solutions, head over to our blog or check out reviews of popular workforce management software.

Alexa Lemzy is the customer service expert and blog author at TextMagic. She reads and writes a lot about business communication, employee satisfaction and customer retention.
Categories: Insights
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