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Trust me: How to win customer loyalty with proactive security

You thought your customers would have your back forever—then again, wouldn't you do the same? According to a recent study…

X marks the spot: What is customer journey mapping?

Tracing the customer journey is cut and dry. Somebody wants something, and they buy it. Easy enough, right? Unfortunately, the…

5 advantages of self-service business intelligence

Until recently, business intelligence (BI) systems were complicated affairs; every time you wanted to ask a question about your data,…

Reskilling and upskilling employees: how learning management systems can help close the skills gap

A shortage of skilled candidates is the biggest challenge recruiters expect to face over the next 12 months, according to…

Et tu, Coworker? How to stop security breaches caused by employees

Can you be trusted? According to a study conducted by Verizon, maybe not. Analyzing 42,068 incidents and 1,935 breaches from…