Are your customers bored with your cookie cutter loyalty points program? Do your employees—especially millennials—think leaderboards are so 2010? If so, you might be in danger of losing the engagement game!
Do you have a pile of invoices and receipts that seems to grow faster than you can process them?
Generating expense reports and invoices, creating billing reports, filing tax documents, and monitoring constant changes in banking and finance compliance standards such as Sarbanes Oxley and GAAP (generally accepted accounting principles) are just some of the unique business challenges that accountants and finance managers must deal with.
However, there is some cutting edge technology on the horizon that will help small businesses meet these accounting challenges over the next couple of years.
If your CRM isn’t taking advantage of social media, you (and your business) are going to be left behind.
Ever since the introduction of ComcastCares (a legacy CRM application that took into account customer interactions and ushered a new era of social CRM) a decade ago, social platforms like Facebook, LinkedIn, and Twitter continue to change the dynamics of social CRM every year. From providing customer sentiment analysis to reputation management, social media has proven to be a key platform for small businesses to integrate with their CRM in the past few years.
According to Gartner’s IoT forecast, 2017 will witness 8.4 billion connected devices, which are further expected to increase to 20.4 billion by 2020. As per the forecast, around 62 percent of these Internet of Things (IoT) devices will be for consumer applications which will aim at enhancing customer relationship management (CRM) operations of all business.