Picture this: You’re an IT project manager, racing against time to deliver a project. The client wants you to speed up the delivery, but you’re stuck in a bitter fight between your development and operations teams. The teams are blaming each other for the delay, which doesn’t help you meet the client’s expectations or deadline.
The answer to these problems is DevOps collaboration.
DevOps is an IT management methodology/practice that facilitates faster, more accurate, and smoother software deliveries (especially on the cloud) through collaboration between development and operations teams.
The practice is being widely adopted by many software development businesses, especially small and midsize ones. In fact, 31 percent of SMBs are adopting DevOps across their organization as a business practice.
Imagine manually calculating the total number of hours your team spends on a project only to send an inaccurate count to your client.
If it’s too low, you lose money. If it’s too high, you’ll be asked to provide details/explain why. And your project manager could be in big trouble.
Such situations harm your small business’s client relationships and trust. You could even end up losing a client!
Any small business that cares about its reputation should work hard to avoid such risks. However, 62 percent of small businesses with hourly employees still track time using paper timesheets or spreadsheets, which have a high risk of manual errors.
If you want to stay ahead of the competition and avoid costly business mistakes, you need project management software with project time tracking to streamline your workflow and accurately record project hours. Inaccuracies in time logs will affect project delivery estimates, costing you money, reputational damage, and your client’s trust.
Are you and your team facing productivity challenges? Do you feel that your project management tool isn’t quite what it promised it would be? If you replied “yes” to these questions, it could be time for a new project management software tool that better fits your exact business needs.
Our survey on the top challenges among small businesses found that “productivity improvements” was a top reason to invest in new technology. The second most-cited reason was that small businesses eventually outgrow the technology they’ve been using.
But the decision to ditch your old project management tool for a new one is bound to present you and your project managers new and unique challenges. These include: knowing the right time to purchase a new solution and preparing for employee resistance to new technology.
Small business IT project managers face unique project management challenges. In the learning phase of a project life cycle (i.e., testing and implementation), they have to manage dependencies on IT components and balance the project scope and speed, as well as iterations.
Small business IT managers can address these challenges by adopting an agile workflow. An agile workflow can help them incorporate iterations and handle complex projects one-by-one.
Sometimes, small and midsize businesses (SMBs) fail to forecast risks, which prevents them from mitigating or preventing said risks. This impacts project planning as it changes scope, budget, and resources.
To address this, SMBs need a viable risk management strategy with clearly defined steps for each stage of the project life cycle. The strategy will help them identify and forecast risks.
Are you losing customers despite having a great product? One reason for customer churn or attrition is a poor customer experience. In fact, it’s the reason 80 percent of consumers decide to leave a brand.
If you’re a customer service manager at a small business, you may find it more difficult than someone at a large business to provide a great customer experience (CX). Perhaps you feel you don’t have the resources or time needed to define and integrate a customer experience strategy.
As a small business owner, you want to implement the right sales software that will make your sales team more productive and boost sales—but evaluating sales software isn’t as easy as it sounds.
According to a 2018 survey we conducted on top technology trends at small and midsize businesses, 1 in 2 companies finds “identifying the right technology” to be one of the top challenges they face when planning investment in new technologies.*
In a 2017 survey we conducted, small businesses said that using the right technology was one of their top business challenges.1
But, when it comes to managing expenses and tracking employee time, using manual methods creates an even bigger set of challenges. Without the right tool, small businesses will constantly have to deal with errors in their calculations.
If you’re a small business owner or an IT professional looking for an expense and time tracking system, you need to shortlist those that offer the right features to address your unique business needs.
To get the maximum ROI on a software purchase, a small business has to successfully implement the adoption of the new software. This challenge is even harder when it comes to customer experience software, since providing an excellent customer experience is a fundamental part of remaining competitive.
Small businesses need to have a concrete plan for customer service software implementation. If they fail to do so, they’ll experience lower ROI caused by underutilized software and customer churn.
A lack of adequate data and analysis creates several unique challenges for your sales teams:
- Inability to reach the right leads at the right time: More than 20 percent of sales leaders say prospecting is a top challenge for their teams.
- Lack of targeted communication with leads: Just 23 percent of sales emails are opened, as they’re either irrelevant or would be more successful on another channel.
- No collaborative analytics: Only 8 percent of businesses say their marketing, sales, and finance data is centralized and accessible to other teams. As a result, they’re unable to leverage cross-departmental insights to grow the business.
To meet these sales challenges head on, you need to eliminate data silos at your small business and empower your sales team with BI tools.