How to mitigate risks to deliver successful small business projects in 2019

How to mitigate risks to deliver successful small business projects in 2019

Sometimes, small and midsize businesses (SMBs) fail to forecast risks, which prevents them from mitigating or preventing said risks. This impacts project planning as it changes scope, budget, and resources.

To address this, SMBs need a viable risk management strategy with clearly defined steps for each stage of the project life cycle. The strategy will help them identify and forecast risks.

(more…)

5 steps to reduce customer attrition rate using customer experience strategy

5 steps to reduce customer attrition rate using customer experience strategy

Are you losing customers despite having a great product? One reason for customer churn or attrition is a poor customer experience. In fact, it’s the reason 80 percent of consumers decide to leave a brand.

If you’re a customer service manager at a small business, you may find it more difficult than someone at a large business to provide a great customer experience (CX). Perhaps you feel you don’t have the resources or time needed to define and integrate a customer experience strategy.

(more…)

5 must-have sales software vendor evaluation criteria

5 must-have sales software vendor evaluation criteria

As a small business owner, you want to implement the right sales software that will make your sales team more productive and boost sales—but that’s not as easy as it sounds.

According to a 2018 survey we conducted on top technology trends at small and midsize businesses, 1 in 2 companies finds “identifying the right technology” to be one of the top challenges they face when planning investment in new technologies.*

(more…)

Tech-savvy guide to expense and time tracking features for small businesses

Tech-savvy guide to expense and time tracking features for small businesses

In a 2017 survey we conducted, small businesses said that using the right technology was one of their top business challenges.1

But, when it comes to managing expenses and tracking employee time, using manual methods creates an even bigger set of challenges. Without the right tool, small businesses will constantly have to deal with errors in their calculations.

If you’re a small business owner or an IT professional looking for an expense and time tracking system, you need to shortlist those that offer the right features to address your unique business needs.

(more…)

Tech hack guide to accelerate Salesforce Service Cloud implementation

Tech hack guide to accelerate Salesforce Service Cloud implementation

To get the maximum ROI on a software purchase, a small business has to successfully implement the adoption of the new software. This challenge is even harder when it comes to customer experience software, since providing an excellent customer experience is a fundamental part of remaining competitive.

Small businesses need to have a concrete plan for customer service software implementation. If they fail to do so, they’ll experience lower ROI caused by underutilized software and customer churn.

(more…)