[NEW RESEARCH] Consumers in the dark on the role of artificial intelligence in contract management

[NEW RESEARCH] Consumers in the dark on the role of artificial intelligence in contract management

Over half of consumers believe that companies are already using artificial intelligence in their contract management practices, according to new research by GetApp. Asked about which stage in the contract management lifecycle they believe could be most improved by artificial intelligence, editing contracts for accuracy was the top choice, closely followed by writing and/or preparing contracts. (more…)

What is big data and what does it mean for the eCommerce industry?

What is big data and what does it mean for the eCommerce industry?

By now, every man and his dog has probably heard of big data, but there’s a fair chance that they’re confused about what exactly it is or what it does. Far from being just “data that’s large,” big data is a concept that has taken Amazon from being ‘just’ an eCommerce giant to a veritable big data company. Amazon’s recommendation machine, customer service, and inventory management practices are all powered by their use of big data; i.e. the data that they mine from 304 million customers.

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Contextual commerce: Giving customers what they want, when they want it

Contextual commerce: Giving customers what they want, when they want it

Chatbots, artificial intelligence, and customer experience are just some of the trends that have been touted as the hot new things in eCommerce in recent years. The breathlessly hyped trends urge you to optimize your online store and adopt new technology in order to maximize your store’s full potential.

Now, enter contextual commerce. What if someone told you that all those apps we have on our phones could be condensed into one? That the different apps we use to update our Facebook, order our Ubers, and book hotels could all be rolled into one app, eliminating switching between apps and payment gateways? Or what if someone told you that we could simply press a button located in our houses that can automatically reorder certain groceries? These ‘what ifs’ are a current reality, known as contextual commerce.

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3 ways President Trump could impact your eCommerce business

3 ways President Trump could impact your eCommerce business

President Trump’s longstanding feud with eCommerce giant Amazon and its CEO, Jeff Bezos, has been the subject of media attention since the the President’s election campaign. The then-presidential candidate claimed that Amazon is a ‘big tax shelter‘, and warned that should he become president, “oh, do they [Amazon] have problems. They’re going to have such problems”. Trump’s indignation only soared after Amazon, together with Facebook, Google, and others, filed a suit to block his proposed travel ban to keep refugees from entering the United States. (more…)