Small Business Technology Insight: Field Service

Small Business Technology Insight: Field Service

This technical analysis of field service technology is intended for IT professionals or organizations supporting field service software buying decisions in small businesses.

If a field service management software implementation project fails, it’s likely because of poor planning and execution, rather than the software itself. The field service management software market is mature; the technology is robust and constantly developing to accommodate advances such as the internet of things and artificial intelligence.

Despite the large range of field service management software for specific industries such as HVAC, pest control, and manufacturing, many prospective field service management software buyers fall into the trap of overcustomizing a solution to suit their unique needs.

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What is GIS mapping and how can it improve asset management?

What is GIS mapping and how can it improve asset management?

Asset management is not just knowing where your assets are at any given time—it’s also about knowing how your assets are performing. If your assets are spread over a large location, however, it can become expensive to employ enough staff to cover all areas and assets.

In fact, around 55 percent of asset management costs are linked to personnel costs, mainly because of tasks that could either be automated or improved using data science.
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How to train your agents to avoid these 5 customer service fails

How to train your agents to avoid these 5 customer service fails

This article was originally published on 06/23/2015 and has been updated to include further recommendations for customer service training.

Poor customer service costs businesses more than $75 billion per year, and 42 percent of consumers have left a business because of poor customer service. Nowadays, customers won’t hesitate to vent about their poor customer service experience over social media, which can do huge damage to your company’s reputation.

Smaller businesses, which have relatively less money to spend on quality customer service training and software, are more likely to make mistakes—and that’s without factoring in the fact that almost half of small businesses fail by their fifth year.

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GDPR & logistics: 5 things you need to know

GDPR & logistics: 5 things you need to know

Note: This article is intended to inform our readers about the current data privacy and security challenges experienced by companies in the global marketplace. It is in no way intended to provide legal advice or to endorse a specific course of action. For advice on your specific situation, consult your legal counsel.


 

Despite the complex nature of logistics organizations and their geographical data flows, details of how the GDPR will affect the logistics industry have been thin on the ground. But here’s the key fact:

From suppliers to third-party logistics providers to employees, your entire supply chain must adhere to GDPR regulations or face a fine of up to 20 million euros or 4 percent of your annual turnover.

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Supply chain vs. logistics software: Which does your small business need?

Supply chain vs. logistics software: Which does your small business need?

Though often used interchangeably, you need to know the differences between the supply chain and logistics. If you don’t know the difference between the two, you won’t know which software will do the better job of streamlining your business.

In fact, knowing the difference between the two is now more important than ever—it has been estimated that by the end of 2018, 83 percent of companies will be automating their supply chains with software.

Supply chain automation is no longer a “nice to have” feature, but a necessity for avoiding customer complaints, reduced visibility, and productivity losses. Companies that don’t embrace software to enhance their supply chain will be at a significant competitive disadvantage.

But do you know for sure which kind of software you really need? Before wasting 37 percent of your software spend on software that doesn’t fit your business needs, you need to know what sets supply chain management software apart from logistics software.
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