Ninety percent of CRM buyers are looking for lead management in a CRM. Given this staggering statistic– collected from over 10,000 software buyers looking for a CRM– you’re likely in the same boat as you start your CRM software evaluation journey. (more…)
If you’re not using Facebook Messenger for customer service, 2018 is the year you need to start. According to a recent report from Gartner (available to clients), “by 2019, requests for customer support through consumer mobile messaging apps will exceed requests for customer support through traditional social media.” This means that sending an angry tweet or posting on your company’s Facebook wall won’t be as enticing or effective as firing over a quick message. (more…)
NPS is like the SATs of the business world: get a high score, and you’re bound for a successful future; get a low score, and no one will give you a chance. Much like nailing the SATs, you have to be well-prepared with your NPS survey in order to get the best results. That’s why knowing NPS survey best practices is essential to getting the most out of your NPS efforts. (more…)
Whether you’re on the giving or the receiving end of technical support, it’s not always easy to get your message across. Despite seemingly countless ways for support agents to communicate with customers and clients, it can still be a drag to figure out exactly what’s causing the problem, and how to fix it. (more…)
Never has the term win-win rang more true than when it comes to corporate social responsibility. Commonly abbreviated as CSR, the advantages of corporate social responsibility go far beyond the organizations, charities, and environmental causes that these initiatives aim to support. When done properly, a CSR strategy can have benefits for both your business and the greater good.