Here’s the news your peers are reading, curated by GetApp analyst Victoria Wilson:
Reality check: Your employee trainings are boring. While there is no consensus on how long our attention spans really are, we do know we retain little information from lectures, presentations, and video trainings. Even when we do pay attention we forget 50 percent of the information we received within the hour.
There’s a lot of hype around the gig economy— it seems like we’re trying to Uberize just about everything—but freelancing is not exactly a new concept. People have worked as contractors and freelancers for a long time. The difference? Today’s technology.
Try Googling “how to be on time,” and you’ll see a myriad of instructional videos, blog posts, and infographics. Clearly, tardiness is a common problem.
Technology has changed the nature of service: Amazon ushered in the era of on-demand service, while Uber redefined customer experience. Ready or not, these standards have permeated other industries—and field service is one of them.
What does finding Pokémon by using your phone have to do with your field service business? Well, more than you’d think.
Immersive technologies such as augmented reality (AR), virtual reality (VR), and mixed reality (MR), are just another step in the blending of our digital and physical worlds, changing the way we interact with our surroundings. Mobile game Pokémon Go leveraged smartphones to turn everyday places into its gaming environment, and field service benefits from the same technology.
Quick quiz: Your most experienced technician is about to retire. How do you replace someone with 30+ years of experience without sacrificing the service quality your business is known for?
Replacing technicians is not easy: It takes time to train new employees, and you don’t want your customer service to suffer in the interim. According to a poll conducted by The Service Council, 70% of organizations are concerned about their aging field service workforce.
Field service managers have it tough: They need to meet customer expectations, harmonize the work of field technicians with office processes, and, most importantly, turn a profit for the company. Not surprisingly, 73% of field service organizations say that they’re still struggling to achieve revenue growth.
Increasingly, field service organizations are turning to software to help them grow their business. But how exactly can field service management (FSM) software address the many challenges field managers face?