What does finding Pokémon by using your phone have to do with your field service business? Well, more than you’d think.
Immersive technologies such as augmented reality (AR), virtual reality (VR), and mixed reality (MR), are just another step in the blending of our digital and physical worlds, changing the way we interact with our surroundings. Mobile game Pokémon Go leveraged smartphones to turn everyday places into its gaming environment, and field service benefits from the same technology.
Quick quiz: Your most experienced technician is about to retire. How do you replace someone with 30+ years of experience without sacrificing the service quality your business is known for?
Replacing technicians is not easy: It takes time to train new employees, and you don’t want your customer service to suffer in the interim. According to a poll conducted by The Service Council, 70% of organizations are concerned about their aging field service workforce.
Field service managers have it tough: They need to meet customer expectations, harmonize the work of field technicians with office processes, and, most importantly, turn a profit for the company. Not surprisingly, 73% of field service organizations say that they’re still struggling to achieve revenue growth.
Increasingly, field service organizations are turning to software to help them grow their business. But how exactly can field service management (FSM) software address the many challenges field managers face?