GDPR & logistics: 5 things you need to know

GDPR & logistics: 5 things you need to know

Note: This article is intended to inform our readers about the current data privacy and security challenges experienced by companies in the global marketplace. It is in no way intended to provide legal advice or to endorse a specific course of action. For advice on your specific situation, consult your legal counsel.


 

Despite the complex nature of logistics organizations and their geographical data flows, details of how the GDPR will affect the logistics industry have been thin on the ground. But here’s the key fact:

From suppliers to third-party logistics providers to employees, your entire supply chain must adhere to GDPR regulations or face a fine of up to 20 million euros or 4 percent of your annual turnover.

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10 inspiring 404 error pages from around the world

10 inspiring 404 error pages from around the world

If the internet were a country, it would be the most cosmopolitan place on the planet. From the language to regional variations in UX, going online is a bit different depending on where you find yourself on a map. And yet, one devilish error code is always the same: 404 page not found.

The “404 page not found” error is one of the most common errors encountered on the World Wide Web. It means the page you requested wasn’t able to be retrieved, because it moved, the URL was mistyped, the link is broken, or, most commonly, the site is down. For example, catch us on a bad day and here’s what you would find:

Getapp 404 error page

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Bringing the humanity back to self-service support with AI

Bringing the humanity back to self-service support with AI

Customers like to help themselves. They want to be able to resolve their own customer support issues without having to send an email, wait on hold for hours, or be bounced around from one customer service agent to another.

The good news is that self-service support can help avoid these frustrations. The bad news is that it only works when done properly. In it’s current state, self-service customer support is more frustrating than helpful.

  • FAQs only answer questions that have already been asked.
  • Knowledge bases rely on customers knowing what the problem is in order to find the right way to solve it.
  • Interactive voice responders can’t discern when a customer is angrily hitting their dial pad trying to get the information they need.

example of using a customer self-help portal

Self-help portals aren’t always the most helpful in answering specific questions (Source)

According to a report by ITSM.tools, self-service is failing because 87 percent of customers still prefer the human touch. They miss the understanding and empathy that comes with talking to a live customer support agent (even if they do have to wait for it a little bit longer). Unfortunately for customer service departments, that means more time and money invested in human-led customer support channels.

This leaves customer support departments at a crossroads, trying to find a happy medium between providing support that’s helpful and human without investing thousands in support agents.

Contextual awareness and AI can help bridge that gap.

Customer support departments can use contextual awareness and AI to provide a more accurate and helpful self-service option for customers, saving time and money on human-driven forms of customer support that serve the same purpose.
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Supply chain vs. logistics software: Which does your small business need?

Supply chain vs. logistics software: Which does your small business need?

Though often used interchangeably, you need to know the differences between the supply chain and logistics. If you don’t know the difference between the two, you won’t know which software will do the better job of streamlining your business.

In fact, knowing the difference between the two is now more important than ever—it has been estimated that by the end of 2018, 83 percent of companies will be automating their supply chains with software.

Supply chain automation is no longer a “nice to have” feature, but a necessity for avoiding customer complaints, reduced visibility, and productivity losses. Companies that don’t embrace software to enhance their supply chain will be at a significant competitive disadvantage.

But do you know for sure which kind of software you really need? Before wasting 37 percent of your software spend on software that doesn’t fit your business needs, you need to know what sets supply chain management software apart from logistics software.
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Gamification boosts small business sales team productivity with friendly competition

Gamification boosts small business sales team productivity with friendly competition

Keeping sales people motivated and engaged is the key challenge for businesses of every size, and failing to do so will seriously hurt small businesses, which often have smaller teams and a larger dependence on sales productivity.

Lack of engagement and motivation on your sales team will result in lackluster productivity, wasted talent and resources, and reduced profits.

Despite the importance of having an engaged sales force, a shocking 87 percent of employees worldwide are not engaged, according to Gallup research. And, the most talented employees who feel disengaged will quit their jobs with the same likelihood as less talented employees who feel disengaged.

 
Businesses must find ways to actively engage sales teams, or they risk losing top performers and building an underperforming team with a high turnover rate and low productivity.

One of the reasons this is a challenge is that sales people spend a lot of time in the field, which can make them feel disconnected from life in office. As a result, they may miss out on the camaraderie that comes from spending time with teammates.

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