Now for a thought experiment: the alien abduction.
It’s a typical day at work. That is until a flying saucer—straight out of a science fiction novel—whizzes past. You’re suddenly immersed in a magnetizing blue light. Around you, the workplace and all its contents begin sliding upward. Suspended, in zero gravity, the room—and that includes you!—moves toward the floating disk.
As you get closer to the extraterrestrial craft, a green, bigheaded alien leans out of the cockpit. It motions to you. It’s trying to ask you something:
“Take me to your IT leader.” The alien says—or perhaps transmits telepathically. Regardless, it’s clear that this meeting won’t be for discussing faster-than-light travel or eating Reese’s Pieces.
How would your business respond to aliens?
The cyber-risk landscape is constantly facing new threats like botnets and cryptocurrency mining hacks.
Understanding IT security trends is not only important for tackling these new security challenges as they crop up; it’s vital for appropriating sufficient funds to your cybersecurity budget in 2019.
Our research suggests that more companies are investing in security technology solutions to protect their businesses against cyberattacks. Cybercrimes, such as targeted ransomware attacks, spear phishing, and crypto jacking, are expected to increase in 2019, costing businesses billions of dollars in lost revenue, ransom payments, and damage control.
In a 2017 survey we conducted, small businesses said that using the right technology was one of their top business challenges.1
But, when it comes to managing expenses and tracking employee time, using manual methods creates an even bigger set of challenges. Without the right tool, small businesses will constantly have to deal with errors in their calculations.
If you’re a small business owner or an IT professional looking for an expense and time tracking system, you need to shortlist those that offer the right features to address your unique business needs.
To get the maximum ROI on a software purchase, a small business has to successfully implement the adoption of the new software. This challenge is even harder when it comes to customer experience software, since providing an excellent customer experience is a fundamental part of remaining competitive.
Small businesses need to have a concrete plan for customer service software implementation. If they fail to do so, they’ll experience lower ROI caused by underutilized software and customer churn.
What should you expect from customer relationship management in 2019? As another year rolls around, small businesses continue to look for new opportunities to maximize profit and productivity while minimizing spend. Now more than ever, technology will play a crucial role in being able to achieve that.
According to our research, 63 percent of small businesses see productivity improvements as one of the top three factors for triggering investment in new technologies. According to 50 percent of respondents, however, one of the top three challenges is identifying the right technologies to invest in.