Poor service costs companies more than $75 billion per year. In response, businesses are ramping up investment in customer experience (CX) improvement efforts: Yet, customer satisfaction stubbornly continues falling to new lows.
Try Googling “how to be on time,” and you’ll see a myriad of instructional videos, blog posts, and infographics. Clearly, tardiness is a common problem.
Classifying data simplifies data security efforts and ensures that your employees know what information can be made public and what should stay internal.
However, a recent GetApp survey found that nearly half of all businesses allow employees to access more data than is necessary for their jobs. In fact, 12% of businesses reported that employees have access to all company data.
Manually recording your business expenses can be a huge challenge. The chances are higher for erroneous reporting, duplication, and miscalculation of expenses, profits, and loss. These mistakes adversely impact the financial health and future of your business.
One way to avoid this situation is by using accounting software to automate most of the processes. However, the challenge is finding a good enough solution that meets all your business needs and fits your budget.
Here’s a riddle:
Demand for data scientists continues to outstrip supply, with the field topping LinkedIn’s list of “Most Promising Jobs of 2019” (up from ninth last year), thanks to 4,000+ openings (+56% YoY) and a median base salary of $130,000. Likewise, Gartner research (available to clients) states marketing analytics now accounts for the largest share of the marketing expense budget at 9.2%, contributing to intensifying demand for high-quality analytics talent.
To what degree does a person’s job level influence how positive they are about the organization they work for?
Responses from a GetApp survey of over 300 employees, spanning associates to top-level management, indicate business leaders consistently perceive the customer and employee experience their organization offers more positively than lower-level workers.
Technology has changed the nature of service: Amazon ushered in the era of on-demand service, while Uber redefined customer experience. Ready or not, these standards have permeated other industries—and field service is one of them.
Do your employees believe in the product or service your company offers? If you’re a manager, odds are that more than one in five people working for you don’t. A recent GetApp survey found that a significant portion of workers express indifference or worse, pessimism, when asked to rate their employer’s product experience.
A few years ago, I was in Paris at the Louvre battling a horde of fellow tourists for a peek at the “Mona Lisa.” Frustrated by the ridiculous melee, I turned around to leave the room.
What I saw was extraordinary.