3 Field Service Technologies to Ease Your Technician Shortage Woes

3 Field Service Technologies to Ease Your Technician Shortage Woes

Quick quiz: Your most experienced technician is about to retire. How do you replace someone with 30+ years of experience without sacrificing the service quality your business is known for?

Replacing technicians is not easy: It takes time to train new employees, and you don’t want your customer service to suffer in the interim. According to a poll conducted by The Service Council, 70% of organizations are concerned about their aging field service workforce.

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GDPR Anniversary: Impacts on Facebook, Google, and the Data Privacy Movement

GDPR Anniversary: Impacts on Facebook, Google, and the Data Privacy Movement

Note: This document, while intended to inform our clients about the current data privacy and security challenges experienced by IT companies in the global marketplace, is in no way intended to provide legal advice or to endorse a specific course of action. For advice on your specific situation, consult your legal counsel.

In the year since GDPR took effect, regulators have given millions of reasons to take it seriously: $57 million to be exact, the amount Google was fined back in January. And though the world’s largest internet company was the first to be fined, small businesses have faced the most difficulties.

GDPR‘s biggest impact, however, has been its role in fundamentally altering the conversation about data privacy.

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Emerging Technologies in Business Intelligence: BI Bots and Natural Language Processing (NLP)

Emerging Technologies in Business Intelligence: BI Bots and Natural Language Processing (NLP)

Most small- or midsize-business owners admit they aren’t great at data analytics. They are simply passionate individuals, working hard to build the business of their dreams.

But in today’s age of big data, data analysis is important to build and expand your business. As your business grows, the volume, velocity, and variety of the data you handle will also increase. This makes data analysis a more complex and challenging task since it requires more knowledge of coding and statistics.

This is where business intelligence (BI) chatbots or BI bots can come to your rescue. BI bots understand data queries in spoken languages such as English and provide results. Natural language processing (NLP) and chatbots are emerging technologies that will make data analytics accessible to everyone.

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5 Field Service Management Challenges and How To Overcome Them

5 Field Service Management Challenges and How To Overcome Them

Field service managers have it tough: They need to meet customer expectations, harmonize the work of field technicians with office processes, and, most importantly, turn a profit for the company. Not surprisingly, 73% of field service organizations say that they’re still struggling to achieve revenue growth.

Increasingly, field service organizations are turning to software to help them grow their business. But how exactly can field service management (FSM) software address the many challenges field managers face?

filed service mobile app for customer engagement

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5 IRS audit red flags that every small business should avoid

5 IRS audit red flags that every small business should avoid

In 2017, the Internal Revenue Services (IRS) processed 245 million tax returns along with other types of tax forms.

With such a high volume of tax forms to process each fiscal year, the IRS looks for obvious discrepancies or red flags in tax returns that alert for suspicious tax evasions. Once a red flag has been found, the IRS further audits the tax return.

As a small business, the consequences of failing an IRS audit is severe. Not only would you have to pay additional tax or interest on tax penalties, you’d also have to refurbish tax documents (bank statements, invoices, etc.) related to the audit trail for the past two to five years. And in the worst-case scenario, if you fail to show your tax documents, your tax assessment could be considered fraudulent and you could face either three years imprisonment or $100,000 in tax penalties.

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