Small Business Technology Insight: Cybersecurity

Small Business Technology Insight: Cybersecurity

Security concerns rank No. 2 among the challenges faced by small and midsize businesses, according to our survey.1

Seventy percent of cyberattacks target small businesses, which, on an average, lose around $80,000 per attack, not to mention the lost business opportunities and damaged reputation.

To safeguard your business from hackers and harmful bots, you must have multiple defense mechanisms to ward off attackers from different fronts.

The key challenge for small business owners is tackling cybersecurity with limited budgets and IT expertise, while juggling other pressing business and customer issues that take up the bulk of their time and resources.

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4 Reasons to use field service mobile forms to automate data collection

4 Reasons to use field service mobile forms to automate data collection

Each day, your field service technicians collect and manage hoards of paper-based form data that they then pass on to your back office staff. This leaves room for human error, lost paperwork, and processing delays.

By not using field service mobile forms to automate data collection, your business risks making significant mistakes that can hurt your business. Paper forms simply aren’t cut out to manage the unpredictable and remote nature of field service operations.

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Does your small business need a horizontal or vertical CRM?

Does your small business need a horizontal or vertical CRM?

Across all industries, small businesses want the same thing from their CRM. They want workflows that can build better customer relationships and grow sales opportunities.

The proof is in a recent analysis of Gartner small business data that highlights the biggest CRM struggles for small businesses.

According to the data, 37 percent of SMBs said that their biggest CRM pain point was unorganized work flows, while 29 percent said that it was not being able to properly follow up on leads.

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How to write an awesome IT project manager job description

How to write an awesome IT project manager job description

Did you know that you’re not supposed to have an IT leader? As a small business owner, you’re supposedly not investing in IT, managing an IT team, or handling IT projects.

For years, tech insiders predicted that IT would go the way of the dodo—yet Gartner forecasts that small and midsize businesses (SMBs) will spend $1.1 trillion on external IT by 2020. (Full content available to clients.)

Of course, each small business has its own unique IT requirements. New small businesses need to research and buy their first IT tools.

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Small business tech guide for business intelligence adoption strategies

Small business tech guide for business intelligence adoption strategies

Data is no longer the “new oil.”

Though parallels have been drawn between the current data boom and the oil boom of a century ago, data has become a huge opportunity for growth that small businesses need to cash into.

Unlike oil, data is an infinite and all-encompassing ubiquitous concept that has become an invaluable “natural resource.” Therefore, data is no longer the new oil; rather, it’s the lifeblood for the likes of Facebook, Google, and Amazon, which capitalize on 2.5 quintillion bytes of data generated in a day by mobile devices, the internet of things (IoT), and other large data platforms, such as social media.

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