The state of CRM in 2017: What small businesses are really looking for

The state of CRM in 2017: What small businesses are really looking for

Choosing a CRM is difficult. As the backbone of almost any sales team, having a CRM with the right features and functionality can be the difference between making or breaking a deal. With talk of artificial intelligence and machine learning dominating the future of CRM, the current state shows a much more simple story– small and medium businesses (SMBs) want automation and the ability to follow up on leads, and they’re willing to pay for it. (more…)

[NEW RESEARCH] Consumers in the dark on the role of artificial intelligence in contract management

[NEW RESEARCH] Consumers in the dark on the role of artificial intelligence in contract management

Over half of consumers believe that companies are already using artificial intelligence in their contract management practices, according to new research by GetApp. Asked about which stage in the contract management lifecycle they believe could be most improved by artificial intelligence, editing contracts for accuracy was the top choice, closely followed by writing and/or preparing contracts. (more…)

Most popular HR software: How location and business size affect app choices (GetApp report)

Most popular HR software: How location and business size affect app choices (GetApp report)

After what seemed like a long period of stagnation, and the pervasive use of complex, on-premise core HR systems, a raft of new cloud-based software has seen a shake up of the human resources software market.

These new entrants – which have been coming thick and fast – have been built cloud-first. They’ve incorporated new(er) trends such as mobile, analytics, self-service portals, and video. Their affordable pricing has made them accessible to the smallest of businesses, and the least tech-savvy of users.

(more…)