Bots for customer service: charge ’em up or power ’em down?

Bots for customer service: charge ’em up or power ’em down?

Questions about AI often lead to answers that sound like they’re coming from a bot. Case in point: I reached out to an AI expert when researching this article who, quite astutely, has a Messenger bot that answers PR requests. The idea seems novel in practice (why shouldn’t an AI aficionado use a chatbot to answer questions?) but the execution left a lot to be desired. (more…)