Businesses are wasting valuable time each month in the time-consuming process of managing their mail, according to new GetApp research.

Almost one fifth of small businesses spend up-to or more than 10 hours depositing checks, scanning, and distributing mail to recipients. Two-thirds of businesses (70.8%) are spending more than one hour per month on these mail management tasks.

However, almost a third of businesses have got the process of managing their mail down to less than an hour per month.

A quarter of small businesses polled in this survey only need to dedicate between one and two hours to this each month.


Key research findings:

  • Almost 10% of respondents spend more than 10 hours per month managing their business mail.
  • More than a fifth devote between 6-10 hours to this issue.
  • 29% of SMBs spend less than one hour on business mail management.

Details of the research:

Answers to the question: “How much time do you spend managing your business’ mail each month, including: depositing checks, scanning, and distributing to recipients?

#1. Less than 1 hour – 29.2%

#2. Between 1-2 hours – 25.7%

#3. Between 3-5 hours – 17.2%

#4. Between 6-10 hours – 10.3%

#5. More than 10 hours – 9.2%

#6. None of the above – 8.4%


Demographics: Over 500 US-based respondents from a panel of SMBs (small and medium-sized businesses). Respondents are aged between 25 and 54 and have an average inferred annual income of $24k – $150k. This research was devised in collaboration with Earth Class Mail.


If you’re a tech journalist or blogger and would like custom research to use in your articles, please complete this research request form. Alternatively, if you have questions, please get in contact with Valeria at valeria.rotterova@getapp.com.

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