GetApp Lab

[NEW RESEARCH – GetData]: Do business owners really want to monitor staff conversations?

Whether it’s an invasion of privacy or a business owner’s right, monitoring staff conversations via internal chat tools is an option that’s here to stay. But do business owners really want that option? 


Key research findings:

With the aim of understanding how often business owners log in to their internal chat tools and monitor their staff’s conversations, GetApp has released new research findings. The research, conducted with a panel of 500 small and medium-sized business owners, has identified that 50 percent of respondents claim to monitor staff conversations in some way.

Although half of the panel say that they monitor staff chats either on an occasional or regular basis, just over 20 percent say that they don’t have the option to monitor staff conversations and would never want it.

More details about the research:

Answers to the question: “Select what is most true regarding the amount of access you have to your staff’s conversations on internal communication tools”

#1: No access and I don’t want it (20.8%)

#2: I have access but never monitor conversations:(16.2%)

#3: I only check for specific incidents (14.6%)

#4: N/A (13%)

#5: I occasionally check conversations (12.6%)

#6: I have access and monitor regularly (12.6%)

#7: I don’t have access but would like the feature (10.2%)

Demographics: 500 US-based respondents from a panel of business owners between the ages of 25 and 54 with an average inferred annual income of between $49-$150k+.

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Categories: Independent SaaS and SMB industry research
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Sançar Sahin :Sançar is an online marketer with experience in writing, content creation, and research. He has launched various web and mobile projects, produced radio programs for the BBC, and has also self-published a book. In his spare time, Sançar loves to mix his two passions; traveling and photography.