New GetData research shows that over 50 percent of SMBs have moved to the cloud, using online calendars when scheduling client appointments. Few are still hot on the paper trail, while the palm pilot is definitively dead.


Key research findings:

  • 56.3% of SMBs schedule client appointments using an online calendar
  • Only 10.8% use a dedicated online scheduling app or software
  • 8.8% still use pen and paper

More details about the research:

Answers to the question: “What method do you typically use to manage your client appointments?”

#1: Online calendar (56.3%)

#2: Arrange over email (24.2%)

#3: Online scheduling solution (10.8%)

#4: Pen and paper (8.8%)


Demographics: Over 500 US-based respondents from a panel of managers and owners of small and medium-sized businesses. Respondents are aged between 25 and 54 and have an average inferred annual income of $50k – $150k.


This GetData research was conducted to help better understand the the extent to which SMBs are using scheduling solutions.

If you’re a tech journalist or blogger and would like custom research to use in your articles, please complete this research request form. Alternatively, if you have questions, please get in contact with Sançar at sancar.sahin@getapp.com.

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