Few career paths begin with running a magic show business as a 12-year-old boy and culminate in becoming one of the leading customer service authors and speakers. That’s the fascinating journey of Shep Hyken, who tells us about the simple, yet powerful, things he learned in his formative years, and how this shaped his standing as one of the foremost customer service experts.

As a bestselling author, motivational speaker and instructor at Shepard Virtual Training, Shep has helped improve the customer experience of large and small businesses around the world.

Enjoy the interview and feel free to ask Shep your customer experience questions the comments below…

[sc_embed_player fileurl=”http://traffic.libsyn.com/getapp/001_how_he_got_started_in_customer_service.mp3″] Why did Shep choose customer service?

[sc_embed_player fileurl=”http://traffic.libsyn.com/getapp/002_how_shep_got_his_first_clients.mp3″] How did he get his first clients?

[sc_embed_player fileurl=”http://traffic.libsyn.com/getapp/003_sheps_definition_of_customer_service.mp3″] What is your definition of customer service?

[sc_embed_player fileurl=”http://traffic.libsyn.com/getapp/004_how_to_make_customer_service_more_publicly_visible.mp3″] How do you make customer service more publicly visible?

[sc_embed_player fileurl=”http://traffic.libsyn.com/getapp/005_when_to_ask_for_the_review.mp3″] When’s the right time to ask for a review?

[sc_embed_player fileurl=”http://traffic.libsyn.com/getapp/006_how_to_raise_your_NPS.mp3″] How to raise your NPS?

[sc_embed_player fileurl=”http://traffic.libsyn.com/getapp/007_tools.mp3″] What business tools do you use?

[sc_embed_player fileurl=”http://traffic.libsyn.com/getapp/008_experinces_with_great_customer_service.mp3″] Tell us one of your recent experiences with great customer service

[sc_embed_player fileurl=”http://traffic.libsyn.com/getapp/009_why_do_companies_keep_doing_customer_service_wrong.mp3″] Why do companies keep doing customer service wrong?

[sc_embed_player fileurl=”http://traffic.libsyn.com/getapp/010_an_example_of_customer_service_as_culture.mp3″] Do you have an example of customer service as culture?

[sc_embed_player fileurl=”http://traffic.libsyn.com/getapp/011_how_to_hire_the_right_people_for_your_company.mp3″] How do you hire the right people for your company?

[sc_embed_player fileurl=”http://traffic.libsyn.com/getapp/012_things_shep_looks_for_in_a_new_hire.mp3″] What do you personally look for in a new hire?

[sc_embed_player fileurl=”http://traffic.libsyn.com/getapp/013_apps_used_by_sheps_team.mp3″] What are some apps used by your team?

[sc_embed_player fileurl=”http://traffic.libsyn.com/getapp/014_8x8_testimonial.mp3″] Why do you use 8×8 as your VoIP solution?

8x8 VoIP technology for business call centers

[sc_embed_player fileurl=”http://traffic.libsyn.com/getapp/015_things_to_look_forward_too_in_the_future_of_customer_service.mp3″] What can we look forward too in the future of customer service?

[sc_embed_player fileurl=”http://traffic.libsyn.com/getapp/016_sheps_opinion_on_video_chat_customer_service.mp3″] What are your thoughts on customer service through video chat?

[sc_embed_player fileurl=”http://traffic.libsyn.com/getapp/017_whats_coming_up_for_shep.mp3″] What’s coming up for Shep?

If you loved this podcast, follow Shep Hyken on Twitter @Hyken for more ideas on how to improve your own customer experience.