Sherlock Holmes put it best: “Data! Data! Data! […] I can’t make bricks without clay.” We all have the tendency of coming to conclusions without sufficient facts to support them.
Don’t get me wrong: Gut instinct and experience are valuable. But when it comes to making decisions that affect an entire business—from your employees to your customers—data can provide a lot of clarity in terms of what is actually working or not.
Gathering, managing, and deriving insights from data is tough. This infographic offers some guidance on common pitfalls and solutions, as well as commonly used data points in field service.